{"module":{"schema_version":"1.0.0","module_code":"unhappy_customer_interception","name":"Unhappy Customer Interception","description_short":"If the review-request response is low-rating, route the customer to a private feedback form and alert the owner — before they leave a public review.","outcome":"Catch detractors privately, fix the problem, and protect the public rating.","category":"reviews","price_monthly":19,"tier_availability":["professional","enterprise"],"capabilities_required":["crm","reviews","email"],"prerequisite_modules":["post_job_review_request"],"compliance_flags":["review_solicitation_policy","pii_minimization"],"activation_type":"instant","trigger":{"event":"review_request.reply","conditions":{"sentiment":"negative_or_neutral"}},"inputs":["review_request_event","contact_record"],"actions":["send_private_feedback_form","notify_owner","create_task","pause_public_ask"],"configurable_settings":[{"key":"negative_threshold","label":"Route to private form if rating <=","type":"int","default":3},{"key":"owner_alert_channel","label":"Alert owner via","type":"enum","options":["sms","email","slack"],"default":"sms"}],"templates_used":["tmpl_private_feedback_form","tmpl_owner_negative_alert"],"recommended_for_personas":["owner-operator"],"recommended_for_blueprints":["plumbing","hvac","electrical","cleaning","pest-control","med-spa"],"upsell_from":["post_job_review_request"],"upsell_to":[],"kpis":["negative_interceptions","avg_public_rating_delta","resolution_rate"],"downgrade_behavior":{"on_cancel":"manual_review","data_retention_days":365},"source_refs":["21.XX"],"status":"spec","deployment_state":"specified","marketplace_ready":false,"ready_for_use":false,"readiness_note":"Specified in the product registry; not marketplace-sellable until deployability evidence is complete."}}